Unified Team Inbox
Bring customer conversations into one queue, then route each chat to the right team and operator.
Inside Relay One workspace. Every conversation.
Turn every chat into forward motion.
Relay unifies WhatsApp, Instagram and Messenger with automation, lead management and clear team ownership—so no customer gets lost between channels.
Free during early accessNo card requiredGuided setup
Live team inbox
AKOPEN
Aisha Khan
Instagram · Website enquiry
Conversation timeline
Hi! We receive leads from Instagram and WhatsApp. Can one team manage both?
Yes — Relay keeps every channel in one inbox and preserves the complete customer history.
Perfect. Please arrange a demo for our sales team.
Write a reply…
WhatsAppInstagramMessengerVisual automationTeam routingLive analytics
The operating system for customer teams
One customer journey.
One source of truth.
Relay connects marketing, sales and support in a focused CRM where conversations, automation and accountable follow-up share the same operational record.
Visual Automation
Build guided conversations with messages, questions, buttons, lists, conditions and human handoff.
Inside RelayLead Workspace
Move opportunities through a configurable Kanban pipeline with outcomes, follow-ups and a full timeline.
Inside RelayOperational Analytics
Understand inbox load, response health, sales progress and agent performance from the same data.
Inside RelayRoles & Teams
Owners control configuration. Supervisors route work. Agents focus only on the leads assigned to them.
Inside RelayTenant-safe by design
Workspace-scoped data, signed sessions, auditable actions and guarded provider credentials from day one.
Inside RelayFrom first message to next action
Automation starts the journey.
Your team closes the loop.
Bots handle repeatable work; people step in with full context exactly when judgment matters.
Capture
A message, ad response or website registration enters Relay.
Qualify
Rules and chatbot flows collect intent and useful customer details.
Route
The conversation and lead move to the right team and agent.
Progress
Every outcome, follow-up and stage change stays accountable.
Built around real responsibilities
The right view for every person on the team.
Control & governance
Owner
Connect channels, manage team access, configure the lead pipeline and see performance across the workspace.
Channel connections
Roles and permissions
Pipeline configuration
Routing & quality
Supervisor
Monitor incoming work, assign conversations and leads, and keep response quality visible across the team.
Team queue assignment
Lead redistribution
Operational oversight
Focus & follow-through
Agent
Work only the assigned conversations and opportunities, record outcomes and never lose the next action.
My conversations
My Kanban leads
Follow-up activities
One secure login for every role
Owners, supervisors and agents use the same sign-in page; permissions shape what each person can access.
Simple launch pricing
Start with the whole platform.
No confusing tiers while Relay is in its founding launch period. Register your interest, let our team understand the setup, and start free.
Clear billing boundary: the Relay platform subscription is free during early access. Meta or other provider conversation charges, if applicable, remain separate.
Founding access
Relay Complete
Freeduring early access
Multi-channel Team Inbox
Visual chatbot builder
Keyword trigger rules
Lead Kanban workspace
Roles and user management
Operational analytics
Multiple Meta account model
Guided onboarding
Ready when your next lead arrives
Build a customer operation that never loses the thread.
Register your company. The request lands inside Relay, and our team can qualify, assign and follow up from the same CRM you’re exploring.
Start your free setup